FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, opt for the smaller size.

My discount code is not working.

Our WELCOMEPIGLO discount is only applicable to first time purchasers.
Please note that only one code can be applied to check out, you cannot stack multiple discount codes.
If you have any issues with your discount code, please get in touch with our customer services team.

Can you gift wrap my order?

All our orders are carefully packed to deliver an amazing experience. You can see here how your order will look like.

Can I edit my order?

If your order hasn't been dispatched from our third-party warehouse we can cancel and refund your order. If it has been dispatched, you will need to send the order back to our warehouse to receive a refund.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How can I track my order?

You will be emailed an order confirmation with tracking once your order is processed.

Can I exchange my order?

Once your order is placed, we are unable to edit your order. If you would like to add items to your order, you will need to place a second order.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Can I return my order?

We accept returns in a new, unworn, and unused condition with the original garment tags still attached, within 30 working days of receipt. Please review our return policy for more information.

Get in touch

Have questions about your order, or a general enquiry?